Investor Charter Annexure A

A. Vision and Mission Statements for Investors 

• Vision: Invest with knowledge & safety.

• Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B. Details of Business Transacted by the Investment Adviser with Respect to the Investors

1. To Enter into an Agreement
   We will enter into a formal agreement with the client, providing all necessary details, including fees, conflict of interest disclosure, and confidentiality clauses.

2. Proper Risk Profiling and Suitability Assessment
   A proper and unbiased risk profiling and suitability assessment of the client will be conducted.

3. Annual Audit
   We will conduct an audit annually to ensure compliance with SEBI regulations.

4. Complaints Disclosure
   We will disclose the status of complaints on our website for full transparency.

5. Complete Contact Information
   We will disclose the name, proprietor name, type of registration, registration number, validity, and complete address with telephone numbers of our office and the associated SEBI regional/local office.

6. Qualified and Certified Employees
   Only qualified and certified employees will be employed to provide advisory services.

7. Official Communication
   We will only deal with clients from official communication channels.

8. Maintain Records of Interaction
   We will maintain records of all interactions with clients, including prospective clients, where any advice has been given.

9. Advertisements Compliance
   All advertisements will comply with the provisions of the Advertisement Code for Investment Advisers.

10. Non-Discriminatory Services
    We will ensure that no discrimination occurs in the services provided among clients opting for similar products/services.

C. Details of Services Provided to Investors (No Indicative Timelines)

1. Onboarding of Clients

   • Sharing of agreement copy.

   • Completing KYC of clients.

2. Disclosure to Clients

   • We will provide full disclosure about the business, affiliations, and compensation in the agreement.

   • Risk profiling of the client will be disclosed.

   • Any conflict of interest related to investment advisory activities will be disclosed.

   • We will disclose the extent of use of Artificial Intelligence tools in providing advisory services.

3. Investment Advice

   • We will provide investment advice to clients based on their risk profile and suitability.

   • We will treat all advisory clients with honesty and integrity.

   • Adequate disclosure will be made to clients regarding risks, obligations, costs, and products.

   • We will provide clear guidance and adequate caution when advising on complex and high-risk products.

4. Confidentiality

   • We will ensure the confidentiality of information shared by clients unless disclosure is legally required or with specific consent.

5. Timelines for Services

   • Timelines for various services will be disclosed and adhered to.

D. Investor Grievance Redressal Policy

We believe that Investor service is a vital element for sustained business growth, and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships, and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of the investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism to minimize the recurrence of similar issues in the future.

The Grievance Redressal policy follows the following principles:

• Investors will be treated fairly at all times

• Complaints raised by Investors will be dealt with courtesy and in a timely manner

• Queries and Complaints will be treated efficiently and fairly.

The Investment advisor and employees work in good faith and without prejudice, towards the interests of the Investors.

The Investment Advisor has a dedicated Client Servicing Team, which is responsible for timely and prompt communication with our clients, while having an open attitude towards service recovery, and providing alternate solutions to investors, thus ensuring healthy relationships with our clients. The Client Servicing Team is headed by Shilpa Gole (shilpa@nerdybird.in).

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team. Alternatively, the Investor may call on +91 9586855398.

2. A letter may also be written with their query/complaint and posted at the below mentioned address:
   Office address: Tower A, 801, 8th Floor, Westgate Business Bay, Above Croma, Opp. Andaaz Party Plot, Makarba, SG Highway, Ahmedabad – 380051

3. Clients can write to the Principal Officer at shilpa@nerdybird.in. If the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.
   In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575.
   SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

4. ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/

Grievance Redressal Mechanism (for Accessibility Issues)

Grievance Redressal Mechanism – Accessibility Compliance 

(SEBI Circular dated July 31, 2025)

In compliance with the SEBI circular, NerdyBird Wealth Advisory LLP has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels

   • Email : shilpa@nerdybird.in

   • Helpline : (operational Mon–Fri, 9:00 AM – 6:00 PM) 

2. Process

   • All accessibility-related grievances will be acknowledged within 2 working days.

   • Resolution/response will be provided within 15 working days.

   • Complex issues requiring longer timelines will be communicated clearly to the complainant.

3. Escalation Matrix

1. Level 1:

   • Nodal Officer: Mrs. Shilpa Gole

   • Email: shilpa@nerdybird.in

   • Contact: +91 95868 55398

2. Level 2:

   • Compliance Officer: Ms. Avni Chouhan

   • Email: csavnichouhan@gmail.com

   • Contact: +91 8107743948

E. Details of Grievance Redressal Mechanism and How to Access It

1. Investor Complaint Lodging
   Investor can lodge complaint/ grievance against Investment Adviser in the following ways :

1. 1. Mode of filing the compliant with investment adviser

In case of any grievance / complaint, an investor may approach the concerned. Investment Adviser who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

1. 2. Mode of filing the compliant on SCORES or with Investment Adviser Administration and Supervisory Body (IAASB)

   3. Filing Complaints on SCORES Platform

   4. SCORES2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner (https://scores.sebi.gov.in)

   5. Two-Level Review:

• First review by IAASB.

• Second review by SEBI.

2. SMARTODR Platform
   If dissatisfied with the resolution, investors may opt for conciliation or arbitration via the SMARTODR platform.

3. Physical Complaints
   For physical complaints, investors can send their complaints to:
   Office of Investor Assistance and Education,
   Securities and Exchange Board of India (SEBI),
   SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex,
   Bandra (E), Mumbai – 400 051.

F. Rights of Investors

1. Right to Privacy and Confidentiality
   Investors have the right to privacy and confidentiality of their information.

2. Right to Transparent Practices
   Investors have the right to transparent practices regarding fees, services, and risks.

3. Right to Fair and Equitable Treatment
   Investors will be treated fairly and equitably, with no discrimination.

4. Right to Adequate Information
   Investors have the right to complete and accurate information about the products and services being offered.

5. Right to Ongoing Disclosure
   Investors have the right to receive disclosures related to advisory services, products, and risks.

6. Right to Receive Clear and Honest Advertising
   Investors have the right to advertisements that are truthful and not misleading.

7. Right to Be Informed of Timelines
   Investors have the right to be informed about timelines for services provided.

8. Right to a Satisfactory Grievance Redressal
   Investors have the right to prompt and fair redressal of complaints.

9. Right to Exit
   Investors have the right to exit from financial products/services as per the terms of the agreement.

10. Additional Rights for Vulnerable Consumers
    Investors with disabilities have the right to access services in a manner suitable to their needs.

G. Expectations from the investors (Responsibilities of investors)

Do's:

• Always deal with SEBI-registered Investment Advisers.

• Ensure that the Investment Adviser has a valid registration certificate.

• Pay only advisory fees through official banking channels and keep proper records.

• Ensure the Investment Adviser provides risk profiling before offering advice.

• Ask relevant questions and clear all doubts before accepting advice.

• Carefully read and understand the terms and conditions of the advisory services.

• Approach authorities for grievance resolution if needed.

Don’ts:

• Do not engage with unregistered or unlicensed advisers.

• Avoid payments outside official channels or without receipts.

• Do not accept advice from unverified sources or misleading advertisements.

• Don’t invest based on pressure from unsolicited phone calls or messages.

• Don’t fall for claims of guaranteed or excessive returns.

• Avoid decisions based on rumors or misleading advertisements.

• Do not share your personal information or login credentials with advisers.